Clea Hall Holiday Park

Accessibility guide

At Clea Hall Holiday Park we want to provide an enjoyable experience to everyone and are committed to providing as much information about our current facilities and future plans as we can. We display information in two formats. View our VisitEngland Accessibility Guide by clicking the button below, or scroll on to see our facilities grouped into categories.

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Level Access

  • There are low level counters in reception.
  • There is level access to:
      • Reception via a ramp at the side of the building
      • The Tavern Bar
      • Toilet
      • The laundry via a ramp
      • Playpark
  • Access with steps:
      • The library (only accessible via 3 steps)

Hearing

  • There is currently no hearing loop on park.

Visual

  • Clear signage is used throughout the park.
  • Please note that the main entrance is not a high contrast door (glass with a wooden frame).
  • The park is dimly lit at night, so we recommend bringing a torch.

Dementia

  • Clear signage is used throughout the park.
  • Familiarisation visits are available on request.

Autism

  • Familiarisation visits are available on request.
  • There is no background music in reception.
  • We have a sensory story available here (works best on mobile).

General

  • Staff are available 24/7 on site, however, there is no emergency telephone station/mobile link. Most staff have had accessibility training. There are currently no evacuation plans for disabled visitors.
  • We are currently assessing a variety of options to improve our accessibility following training from Access For All UK. Firstly, we plan to acquire hearing loops and develop evacuation procedures including offering an emergency number. We also plan to offer our leaflets and literature in alternative formats so that a wider array of customers are able to use them.
  • Getting Here
    Travel by Public Transport
    • The nearest bus stops are Red Dial and Caldbeck both 3 miles away.
    • The nearest railway station is Wigton.

     

    Travel by Taxi
    • For local accessible taxis we recommend Perkins Travel (016973 43882).

     

    Parking
    • There is ample room for parking/manoeuvring outside reception with level access.
    • Each accommodation has an allocated space for parking with ample room for unloading/manoeuvring.
    • Parking is free of charge.
  • Getting Around Outside
    General
    • The park has tarmac roads throughout with occasional speed bumps.
    • We have three benches in the top field of the park and one picnic bench in the wood.

     

    Outside the Reception
    • The Reception is located at the entrance of the park with level access in the form of a permanent ramp up to a level platform with a 4” raised threshold on the main front door. There is also the option of using 5 steps up to a level platform.
    • The bar is located opposite with level access also.
  • Getting Around Inside
    Reception
    • The Reception has level access with a glass door with a wooden frame. The door is 760mm or 1240mm when the additional panel is open.
    • The door is hung and manual.
    • There is a lowered counter with seating available.
    • The flooring is flat and level inside.
    • Inside there are white walls and dark wooden door frames.

     

    Bar
    • Level access is available around the side of the building.
    • The main entrance and hallway leading to the toilets are 760mm wide.
    • Internal doors are all 1000mm.
    • The counter is raised and seating is available.
  • Customer Care Support
    Accessibility Equipment

     

    Customer Care Support
    • Most staff have disability awareness training.
    • Staff are available 24 hours a day.
    • Mobile phone reception is variable depending on your network.
    • Familiarisation visits are available if requested subject to staff availability.
  • More information

    We have a more in depth online Accessibility Guide that is available here. Please contact us at cleahall@lakedistrictestates.co.uk if you would like any further information.